If you have an account with the State Bank of India, this news will benefit you as well. Indeed, there have been reports of individuals being charged Rs 342 by the bank on varying dates throughout November. Based on the details provided, this amount is being subtracted for the premium of the Pradhan Mantri Jeevan Jyoti Bima Yojana. Several screenshots of it have been shared by bank customers on X, tagging SBI in them. The bank has addressed all inquiries regarding the resolution of their issue.
Users on social media began tagging the bank and lodging complaints
Users on social media began tagging the bank and lodging complaints consecutively, leading to the bank’s response. The bank informed its customers to report any complaints promptly. To begin with, access https://t.co/9ptr6xCV4c. Following that, choose the option to Raise Complaint, and then provide your account number within the Personal Segment/Individual Customer section. Following that, there will be a window that opens up again.
@TheOfficialSBI How can a bank enroll its customers in a scheme like PMJJBY without consent or even notifying? Money was deducted without any knowledge. Is this a scam? Is this how SBI achieves its targets? This is unethical and questions customer rights. Is our money safe? pic.twitter.com/RyBTvrHOBc
— Salman (@unoffsalman) November 21, 2024
Within that window, navigate to General Banking and then choose Operation of Accounts. Following this, disputed debit/credit transactions will be visible. Write down any complaints that are listed in the final column, providing detailed explanations for each one. Upon completion of the submission, a reference number will be displayed on either your phone number or email address.
Know every step of the process:
- Visit the website and select the “Raise Complaint” option.
- Input your account number in the “Personal Segment/Individual Customer” section.
- Next, choose the “General Banking” and “Account Operations” selections.
- Visit “Disputed Debit/Credit Transactions” and provide a detailed description of the complaint.
- Once you submit, you will receive the complaint number through either your phone number or email.
- SBI has been transparent in reaching out to its customers regarding the issue and has assured that the problem will be resolved quickly.