Electricity Bill: Consumers of smart pre-paid meters must carefully monitor their load when using electricity. If your connection experiences a load of 2 kW and this load exceeds 2 kW for thirty minutes on any day in any month, you might incur additional charges and penalties. This charge will be collected as an Excess Demand Charge, encompassing both the fee and penalty for each additional kW.
Numerous users of smart prepaid meters have reported
This sum will be included in your electricity bill for next month and will be automatically taken from your prepaid balance. According to some media report, numerous users of smart prepaid meters have reported that a large amount was unexpectedly deducted from their prepaid balance alongside the fixed and energy charges. The company’s engineers looked into the issue and discovered that certain customers had used more electricity than their allowed limit. This led to additional fees and penalties being deducted from their prepaid account.
Users of smart meter can take these advices
Manish Kant, Superintending Engineer at PESU East, stated that consumer demand is tracked every half hour, and the highest electricity usage in a half hour on any day of any month is regarded as peak load. Consumers need to remember this when assessing the load to avoid incurring a penalty.
He further said that…
He additionally mentioned that customers receiving new smart prepaid meter connections or converting their postpaid meters to prepaid will not incur excess demand charges for the initial six months. Additionally, consumers receive notifications via SMS as the load rises. Consumers who are interested can adjust the load of their home using the Suvidha app.