Nowadays, crores of vehicles are seen running on the roads of India. All the drivers going from one state to another have to pay toll tax. Earlier, people had to pay money manually, which led to long queues and waste of time. But now, with the arrival of FASTag, the process of toll tax payment has completely changed.

With the help of FASTag, the process of toll payment is very fast, which saves a lot of time for people. But, many times money is deducted from FASTag by mistake, even without traveling. In such a situation, it is important to file a complaint.

Know easy ways to file a complaint

With the help of FASTag, money is deducted from the linked bank account, so that people do not need to keep cash. The process is completed online. But, many times money is deducted from FASTag by mistake. Even without traveling, money is deducted. If this happens, a complaint can be lodged in this regard. Let’s know what to do.

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1033 Helpline and Email

If money is deducted from FASTag by mistake, you can complain by calling the helpline number 1033. Apart from this, you can also complain by sending an email to falsededuction@ihmcl.com. Both these means help in registering your complaint immediately.

Contacting FASTag Provider

Apart from this, you can also complain by talking to your FASTag provider. For this, you have to give the details of that transaction. This includes the date, time, and vehicle number of the transaction and supporting documents. This process helps you to register your complaint correctly.

Refund and Technical Errors

If your complaint is found to be correct, the money deducted from your FASTag will be refunded to your bank account. Sometimes money is deducted from the FASTag account by mistake due to technical issues. If this happens, the money is refunded within a few days.

There is no need to panic if there is a wrong deduction from FASTag. You can easily lodge a complaint using the methods mentioned above and get your money back. Make sure you keep track of your FASTag transactions and report any discrepancies immediately.

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