Toll tax has to be paid to travel on highways across the country. If you do not pay toll tax, you cannot drive. Fastag is now used by the government for toll tax in India, without which many problems have to be faced. There was a time when one had to stand in queues to pay toll tax at toll plazas.
Since Fastag was introduced, lines have had to be formed at toll plazas. If money is deducted twice from Fastag at the toll plaza for some reason, then there is no need to worry. Do you know that if money is deducted twice from Fastag, it will be refunded? To get information on how toll tax will be refunded if it is deducted twice, you have to read the article carefully until the end.
Know where to complain?
If the toll plaza is being deducted twice from Fastag at the toll plaza, then there will be no need to worry. You will need to register a complaint by calling the toll-free number of the Highway Authority of India, i.e. NHAI. After filing a complaint here, it will be investigated.
If your complaint about the double deduction of toll tax is correct, the extra money deducted from your account will be transferred to your Fastag account. It takes 20 to 30 days for the toll tax deducted twice to come back. If you cannot complain due to some problem with NHAI, do not worry.
Now, you will need to contact the bank that issued the Fastag. You can get information about filing a complaint from the bank employee. After this, you will get a refund.
You can also complain here.
If money does not come to your account even after filing a complaint with NHAI and the bank, you can adopt another method. You must file a complaint with the National Payments Corporation of India, i.e. NFCI. First, you will have to provide information about your vehicle. You will need to provide information about the transaction. You can easily investigate the complaint and information. You will quickly get a fixed refund.
