OYO Hotel: Nowadays, whenever anyone goes to visit somewhere, he books a hotel from OYO. Especially when going with family, people book hotels in advance.
A shocking case related to OYO hotel has come from Kerala. Ernakulam District Consumer Disputes Redressal Commission has imposed a fine on OYO Rooms.
Actually a customer had booked a room from OYO Rooms. But when he reached the hotel, the hotel owner refused to give him the room.
According to the report, a fine of Rs 1.10 lakh has been imposed on OYO Rooms for not delivering the room. While imposing the fine, the court said, ‘Despite booking the room in advance through the online booking application, the family suffered due to lack of service and unethical business practices.
The complainant said that the customer had gone to the hotel with his children and elderly parents at night, he had to travel a long distance to find another hotel that night as he was refused a room as per the booking.
What happened that night
The court has directed the opposite parties to pay compensation of Rs 1 lakh and court expenses of Rs 10,000 to the complainants within 30 days based on the complaint filed by Arun Das.
The complainant paid Rs 2,933 to book rooms for one night at Mangalat Hotel in Kollam for the stay of a ten-member group including his wife, children and parents. He said in the complaint, “When we reached the hotel around 10 pm, the hotel owner refused to give us the room.
He also demanded an additional charge of Rs 2,500 per room. Along with this, he had to travel overnight with his children and elderly parents and find another hotel.
The hotel owner told the court that there is no agreement with Oyo Rooms at the moment. But this argument could not be proved. Consumer Commission Chairman DB Binu and members V Ramachandran and TN Srividya said.
The opposite parties have betrayed the complainant’s family. Due to this, the family has suffered not only financial loss but also mental agony.
This intervention is not only to make the opposite party understand that customers should be treated with respect and hospitality, but also to get justice for the customer.”