Consumers in India have rights that protect their interests. Often, after purchasing an item, consumers realize that it is defective or not as promised, and feel cheated. In such cases, some shopkeepers may offer replacements or refunds, but others may refuse.

For complaints against such shopkeepers, the Consumer Protection Act of 1986 and 2019 are in place. If a shopkeeper refuses to replace a defective product, you can approach the Consumer Court. The best part is that you can file a complaint from home through an online process. To do this, visit the official website of the Consumer Court at https://e-jagriti.gov.in/.\

How to File a Complaint

  1. Register yourself as a new user on the website.
  2. You will receive a username and password. Log in with these credentials.
  3. Go to the “File a Complaint” section and fill in the complaint form.
  4. Attach the required documents and submit your form.
  5. After submission, you will receive a complaint number.

What Happens After Filing the Complaint?

Once your complaint is submitted, the court will send notices to both parties. Both parties will then present their sides, and the court will deliver its judgment. If the shopkeeper is found guilty, the court will issue a verdict and compensation accordingly.

How to File a Complaint in Consumer Court?

The Consumer Court, established under the Consumer Protection Act, of 1986, handles complaints about defective goods, poor services, unfair trade practices, overcharging, and hazardous products.

Grounds for Complaint

  1. Unfair Trade Practices – Misleading ads, false claims
  2. Defective Products – Faulty or substandard goods
  3. Deficient Services – Poor or delayed service
  4. Overcharging – Prices above MRP
  5. Hazardous Goods – Unsafe products

Steps to File a Complaint

  • Send a Notice – Inform the seller/service provider about the issue.
  • Draft a Complaint – Include details of the complaint, seller, and compensation sought.
  • Attach Proof – Submit invoices, packaging, or other supporting documents.
  • Choose the Forum & Pay Fee – File the complaint in the appropriate forum.
  • Submit an Affidavit – Declare that all details are true.

Possible Outcomes

  • Refund – Money back for defective goods/services
  • Replacement – New product for faulty items
  • Compensation – Financial relief for losses