Big news for Indian railway traveler’s. Current time, millions of people travel daily on Indian Railways. Trains are preferred, especially for long-distance travel. But during festivals and special occasions, the rush becomes more despite special trains of the railways. In such a situation, it becomes difficult for passengers to get confirmed tickets. It is normal to have a waiting ticket or RAC during this time. But this time a different case of ticket booking has come up. In which the RAC ticket suddenly turned into waiting. Due to which the passenger had to face trouble.
Ticket going from RAC to waiting list
Kamlesh Shukla, a passenger who booked a ticket from Ghaziabad to Deoria Sadar, shared his experience. He had booked a ticket for November 20. Initially, he got a RAC 42 ticket. But after some time, his ticket changed to waiting list GNWL 63. Shocked by this unexpected change, Kamlesh filed his complaint on social media platform X.
Railways’ response on social media
The response to Kamlesh’s complaint came from the official account of the Indian Railways, Railway Service, which advised the passenger to share their contact number on indianrailways.gov.in or 139 so that their problem can be resolved. Kamlesh then shared his number with the railways and thanked the railways for its immediate response.
Rail Madad app
The railway service registered their complaint on the Rail Madad app and informed Kamlesh that they can track the status of their complaint through the app. This positive response encouraged other passengers to share their problems and contact the railways directly.
Changing from RAC to Waiting: Technical Flaws
RAC in Indian Railways means that the passenger gets permission to travel but does not get the full berth. If a passenger cancels the ticket during the journey, the RAC ticket holder can get the full berth. However, in this case, moving from RAC to the waiting list points to a technical problem.
Change in ticket status due to technical problem
Changing a ticket from RAC to the waiting list can be mainly due to technical flaws such as software updates, server issues, or data synchronization. Recently, the railways informed passengers about such problems on social media and assured the passengers that the technical team is working to resolve the issue so that such inconvenience does not happen in the future.
@RailMinIndia This morning, the PNR status was RAC 42, but by evening, it’s showing as Waiting 7. How did this happen? pic.twitter.com/Ktzi40QVUH
— Kamlesh Shukla (@iKamleshShukla) November 11, 2024
