While the Customer ID is a crucial login credential for HDFC Bank’s net banking services, it’s not mandatory for accessing the mobile banking app. This article explores alternative methods to log in securely if you’ve forgotten your ID or simply prefer a different approach.
1. Registered Mobile Number and MPIN:
- This method leverages your registered mobile number and a unique four-digit MPIN (Mobile Banking Identification Number) for secure access.
- Setting Up MPIN: If you haven’t already, visit an ATM and select “Mobile Banking Registration” or “MPIN Generation” option. You’ll receive an OTP (One-Time Password) on your registered mobile number to set your MPIN.
- Logging In: Open the HDFC Bank app and select “Login.” Choose “Using Registered Mobile Number” and enter your mobile number. You’ll then receive an OTP on your phone for verification. Input the OTP and voila, you’re in!
2. Fingerprint/Face ID Recognition:
- HDFC Bank’s app offers biometric login options for added convenience and security.
- Enabling Biometric Login: Go to the app’s settings and locate the option for “Fingerprint Login” or “Face ID Login” (depending on your device). Follow the on-screen prompts to activate this feature.
- Using Biometrics: Once enabled, simply open the app and place your finger on the sensor (or look directly at your phone’s camera for Face ID) to gain access.
3. User ID and Password:
- This method applies if you’ve opted for a User ID and password during mobile banking registration.
- Setting Up User ID and Password: If you haven’t done so already, visit the HDFC Bank website and navigate to the “Login” section. Choose the option to “Register for Net Banking.” You’ll be guided through the process of creating your User ID and password.
- Logging In: Open the app, select “Login Using User ID,” and enter your credentials.
Important Security Reminders:
- Never share your MPIN, password, or OTP with anyone. HDFC Bank officials will never ask for this information.
- Beware of phishing attempts. Don’t click on suspicious links or download attachments from unknown sources.
- Keep your mobile banking app updated. This ensures you have the latest security features and bug fixes.
Additional Tips:
- If you’re facing issues logging in or have forgotten your MPIN, password, or User ID, contact HDFC Bank customer care immediately.
- Consider registering for mobile alerts to stay informed about transactions on your account.
Remember: While alternative login methods exist, it’s advisable to know your Customer ID for situations where it might be required. You can retrieve your Customer ID through the bank’s website, mobile app, or by contacting customer support.