DGCA’s New Rule: Airlines Must Share Passenger Rights

Written By: Mobin

DGCA has ordered airlines to send information about passengers' rights via SMS/WhatsApp. This will be applicable by March 27.

Instructions

After booking the ticket, passengers will get a link, which will have complete information about their rights, rules and complaint redressal.

Information

Airlines will have to implement this facility by March 27, 2025. DGCA has issued strict instructions.

Deadline

Passengers will now get information about their rights on the airline's website and ticket as well.

Facility

Airlines will have to publicize the rules of passenger rights, so that every passenger is aware.

Publicity

Airlines like SpiceJet have already started this process and are sending information to passengers.

Change

Airlines may face heavy fines for not following the rules, as happened with Air India Express.

Penalties

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